What is the procedure for Return?
At Era Nona, your satisfaction is always guaranteed! That is why we allow return!
WHAT RETURN OPTIONS ARE AVAILABLE?
Era Nona offers 2 options to return your purchase:
1 . Era Nona Drop Off Point only in
ENF Store (WGB)
Lot 28919,
Kawasan Perindustrian Gong Badak,
21030 Kuala Terengganu, Terengganu
Tel : 09-660 4226/ 09-666 3334
ENF Store (WAH)
No. Batu 56 1/2, Jalan Johor.
86100 Ayer Hitam, Johor
Tel : 07-758 2515
2 . Self Shipment
ENF Store (WGB)
Lot 28919,
Kawasan Perindustrian Gong Badak,
21030 Kuala Terengganu, Terengganu
Tel : 09-660 4226/ 09-666 3334
ENF Store (WAH)
No. Batu 56 1/2, Jalan Johor.
86100 Ayer Hitam, Johor
Tel : 07-758 2515
Return Procedure
Email us at enquiry@eranona.com.my with your order ID, reason of return, payment details, attached photos (if applicable).
Simply send your return parcels to the mailing address below using a trackable delivery method. Please keep your proof of postage and tracking number when shipping back your returns as this will avoid any dispute in the event of any lost mail. The return postage will be at your own cost and we are not liable for any return packages that may become lost in transit.
Attention: Era Nona
Customer Service Department
ENF Store (WGB)
Lot 28919,
Kawasan Perindustrian Gong Badak,
21030 Kuala Terengganu, Terengganu
Tel : 09-660 4226/ 09-666 3334
ENF Store (WAH)
No. Batu 56 1/2, Jalan Johor.
86100 Ayer Hitam, Johor
Tel : 07-758 2515
Criteria for returns:
The item(s) must be in their original conditions, i.e. unaltered, undamaged and unwashed, with the secured tag intact and in the original plastic packaging.
Please complete the return form, which can be found at the back of your invoice, and include it together with the return item(s). Kindly ensure that the details are filled in correctly as it will help us to speed up the return process.
All returns have to reach us within 15 days from your order being dispatched from our warehouse.
Upon receiving your return parcel, we will check if the item(s) met all the qualifying conditions listed above. If yes, the credit voucher will be sent to your email within 7 business days.
Returns outside the stipulated time frames will not be accepted.
Customers found returning items repeatedly may be refused at our discretion.
Items bought on sale are not eligible for returns.
How do I know the status of my return?
Please allow 7 business days upon receiving your parcel for us to process your returns request.
If you have not heard back from us by the end of 7 business days, please email us at enquiry@eranona.com.my and we will assist you accordingly.
***Era Nona reserves the rights to amend any of the policies above***